Refund policy

Returns & Refund Policy

Petite Beauty & Co. / Petite Lash Academy

Last updated: 31/7/26

Our Policy in Short

Due to the hygienic nature of our lash and beauty products, we do not offer refunds or exchanges for change of mind. Once a product has left our store, we're unable to guarantee it hasn't been opened, used, or exposed to conditions that could compromise its safety for future customers. This policy protects the health and safety of everyone who uses our products.

This applies to all lash products, including but not limited to:

Eyelash extensions (classic, hybrid, volume, mega volume)
Adhesives, glues, and primers
Cleansers, foams, and aftercare solutions
Tweezers, tools, and applicators once removed from sealed packaging
Student kits and training materials

No Refunds — Change of Mind

We do not offer a refund, exchange, or store credit if you:

Simply change your mind about a purchase
Ordered the wrong item by mistake
No longer need or want the product

Please choose carefully before purchasing, and get in touch with us before you buy if you're unsure whether a product is right for you.

Faulty, Damaged, or Incorrect Items

This policy does not affect your rights under Australian Consumer Law. If a product arrives faulty, damaged in transit, significantly not as described, or you receive the wrong item, you're entitled to a remedy — which may include a repair, replacement, or refund, depending on the nature of the issue.

To arrange this:

Contact us within 7 days of receiving your order
Include your order number and photos of the item and any damage or fault
Keep the product in its original packaging, unused, until we've confirmed next steps

We'll assess each case and respond with how we can help.

Training Deposits & Course Bookings

Deposits paid to secure a training date are non-refundable, in line with our separate payment and booking policy. This is because a deposit holds your training date exclusively, and kit preparation begins once your date is confirmed. Please see our Training Booking Policy for full details.

Patch Tests & Allergic Reactions

If you experience an allergic reaction or sensitivity to a product, please stop use immediately and contact us. We're happy to talk through your symptoms and next steps, but this is a health and safety matter first — if you're experiencing a serious reaction, please seek medical advice or attend your nearest emergency department.